Starlink Customer Success Manager (Land Mobile)

Location: Bastrop, Texas, United States. The role requires travel to customer sites, depots, yards, and field locations, as well as flexibility for early mornings, evenings, weekends, and global time zones.

Company

SpaceX develops technologies for space exploration and operates Starlink, a high-speed, low-latency satellite internet service.

What you will do

• Own assigned Starlink Land Mobile enterprise accounts from contract signature through onboarding, activation, payment, daily management, retention, and growth.
• Track shipments, hardware, certifications, activations, payments, risks, and revenue targets to keep customer milestones on schedule.
• Monitor account health, contract compliance, KPIs, invoicing, logistics, field performance, and customer relationships.
• Build account plans, identify expansion across vehicles, machines, routes, sites, and kits, and forecast retention and revenue.
• Lead high-touch onboarding and business reviews while coordinating customers, resellers, engineering, support, finance, and operations.
• Document scalable processes and bring customer feedback into SpaceX to reduce errors across accounts.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Strong written and verbal communication skills for working with executives, operators, finance, customers, resellers, and internal partners.
• Must satisfy U.S. ITAR eligibility requirements: U.S. citizenship or nationality, U.S. lawful permanent residence, refugee or asylee status, or eligibility to obtain the required U.S. authorizations.
• Must be willing to travel to customer sites and work early mornings, evenings, and weekends as needed.

Nice to have

• Experience with in-motion, fleet, field, or operationally complex deployments.
• Experience in agriculture, rail, trucking, OEM, heavy machinery, land-mobile connectivity, telecommunications, satellite, networking, or similar infrastructure.
• Experience growing revenue within existing accounts through expansion, additional vehicles or sites, or new product use cases.
• Experience managing multiple complex workstreams on tight timelines.

Culture & Benefits

• Individual contributor role with ownership of revenue, activation, customer health, and account outcomes.
• Work across engineering, support, finance, operations, customers, and reseller partners.
• Operate in an environment without a defined playbook, with emphasis on self-direction and clear communication.
• Employment with SpaceX is governed by merit, competence, and qualifications.