Starlink Customer Success Manager (Land Mobile)

Location: Bastrop, Texas, United States

Company

SpaceX develops technologies intended to enable human exploration of space and operates Starlink, a high-speed, low-latency satellite internet service.

What you will do

• Own assigned Starlink Land Mobile enterprise accounts from contract signature through onboarding, activation, day-to-day management, payment, and long-term growth.
• Track shipments, hardware, activations, certifications, payments, revenue targets, risks, and account health.
• Build account plans, identify expansion across vehicles, machines, routes, sites, and kits, and forecast retention and revenue.
• Coordinate high-touch onboarding with customers, resellers, engineering, support, finance, and operations.
• Facilitate leadership business reviews and connect Starlink performance to customer results.
• Document scalable processes and bring customer feedback into SpaceX to reduce account errors.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Strong written and verbal communication with executives, operators, and finance stakeholders.
• Must meet U.S. ITAR eligibility requirements: U.S. citizen or national, lawful permanent resident, refugee, asylee, or eligible to obtain the required U.S. Department of State authorization.
• Willingness to work early mornings, evenings, and weekends as needed, and to travel to customer sites, depots, yards, and field locations.

Nice to have

• Experience with in-motion, fleet, field, or operationally complex deployments.
• Experience in agriculture, rail, trucking, OEM, heavy machinery, or land-mobile connectivity programs.
• Experience growing revenue within existing accounts through expansion, additional vehicles or sites, or new product use cases.
• Experience with telecommunications, satellite, networking, or infrastructure sold to enterprise or government customers.

Culture & Benefits

• Individual contributor role with ownership of customer relationships, revenue, activation, and account health.
• Work involves cross-functional collaboration with engineering, support, finance, operations, customers, and resellers.
• Responsibilities may require flexibility across global customer time zones.
• Employment is governed by merit, competence, and qualifications, with equal opportunity principles.