Senior Supply Chain Specialist

Location: Lake Forest, Illinois, United States

Salary: $78,400–$98,000 per year, plus an annual bonus based on individual contribution and company performance.

Company

Fortune 500 packaging manufacturer serving customers across the United States through corrugated packaging and white paper businesses.

What you will do

• Provide service to export customers and sales agents by responding to inquiries about availability, pricing, freight rates, allocations, delivery dates, and order status.
• Receive, process, track, and coordinate customer orders through scheduling, production, shipping, and invoicing.
• Develop production and scheduling strategies that account for seasonal demand, vessel cut-off dates, port constraints, and production obstacles.
• Prepare and review export documentation, including commercial invoices and ocean tallies, and verify Incoterms, pricing, allowances, and account information.
• Coordinate with ports, sales, production, scheduling, accounting, and forwarding agents, including visiting ports and meeting export agents.
• Investigate and resolve quality, transportation, billing, and other customer complaints, escalating issues when necessary.

Requirements

• Bachelor’s degree or at least 8 years of experience in customer service.
• At least 8 years of experience in customer service, logistics, or supply chain, including handling customer orders in an order-entry system.
• Proficiency with Microsoft Word, Excel, and Outlook; experience with an automated order-entry system is preferred.
• Strong analytical, organizational, verbal, and written communication skills, with the ability to manage detailed documents, deadlines, and multiple priorities.
• Ability to build relationships across organizational levels and communicate effectively with customers and internal departments.
• Ability to work in a fast-paced, deadline-oriented environment and handle multiple tasks.

Culture & Benefits

• Three weeks of paid vacation per calendar year, prorated during the first year based on the start date.
• Paid holidays.
• Medical, dental, and vision coverage available for employees and dependents after the first 30 days.
• Life, AD&D, and disability coverage provided upon enrollment eligibility.
• 401(k) plan with pre-tax and Roth contribution options and employer matching contributions.