Architect, Product Development (AI)

Location: Toronto, Ontario, Canada; remote workplace

Salary: $140,000–$165,000 per year

Company

hirify.global develops proprietary customer experience and contact center products, including AI-powered solutions, with more than 1,800 employees.

What you will do

• Lead, mentor, and develop engineers and technical leads while fostering accountability and technical excellence.
• Drive product initiatives, platform enhancements, and customer deployments across the proprietary product portfolio.
• Coordinate delivery across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services.
• Create solution designs, architecture diagrams, and implementation approaches using Lucidchart, Visio, or similar tools.
• Lead technical design reviews, implementation planning, and delivery-readiness activities.
• Research AI, CX, and contact center technologies and assess integration opportunities across AI platforms and CCaaS solutions.

Requirements

• 8+ years of experience in software engineering, solution architecture, technical leadership, or product development.
• Experience managing engineers, technical leads, or software development teams.
• Experience delivering complex software implementations across multiple teams and stakeholders.
• Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions.
• Working knowledge of Google Cloud Platform, Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems.
• Strong communication, leadership, stakeholder management, and technical solution-design skills.

Nice to have

• Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies.
• Experience with Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS platforms.
• Experience integrating AI platforms with customer experience technologies.
• Familiarity with telephony, SIP-based communications, voice routing, CI/CD, observability, SaaS operations, and multi-cloud environments.
• Experience with AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI services.

Culture & Benefits

• Remote work arrangement associated with the Toronto, Ontario role location.
• Opportunities for continued leadership growth and broader organizational responsibility.
• Work within a diverse and inclusive organization focused on employee support and customer experience.
• AI-assisted application screening may be used, while final hiring decisions are made by humans.