Sr Staff SW Resident Engineer (Automotive Software)

Location: Auburn Hills, United States; up to 10% domestic travel required. Legal authorization to work in the U.S. is required, and relocation assistance is not offered.

Company

hirify.global is an independent automotive technology and electronics company developing sensor solutions, displays, braking and comfort systems, software platforms, and assistance systems for software-defined vehicles.

What you will do

• Serve as the primary technical liaison and escalation point for customer issues and regional technical topics.
• Analyze complex technical problems, identify root causes, and develop practical solutions with engineering teams.
• Communicate technical concepts clearly to technical and non-technical customers and stakeholders.
• Manage customer relationships, technical meetings, open issues, and documentation through closure.
• Collaborate with manufacturing, quality, design, and engineering teams on production issues, 0KM failures, field returns, product improvements, and cost reduction.
• Coordinate customer change-control databases, technical training, and prototype scheduling, preparation, shipping, tracking, and invoicing.

Requirements

• Bachelor’s degree in engineering or a related technical discipline.
• At least 5 years of relevant professional automotive software experience in customer-facing technical support, engineering, customer liaison, or a related role.
• Ability to troubleshoot complex technical issues, analyze root causes, and support resolution plans.
• Strong written and verbal communication skills, including the ability to explain technical information to audiences with different technical backgrounds.
• Experience managing customer relationships, escalated issues, and multiple cross-functional technical initiatives.
• U.S. work authorization is required; employment visa sponsorship is not available now or in the future.

Nice to have

• 7 or more years of relevant automotive software experience.
• Background in automotive, manufacturing, or industrial engineering.
• Experience developing scripts and automation to improve efficiency.
• Knowledge of quality assurance, compliance standards, regulatory requirements, and process improvement methodologies.
• Familiarity with diagnostic and testing tools, Ethernet communications, and GM or similar automotive OEM accounts.

Culture & Benefits

• Immediate benefits and a robust total rewards package.
• Paid time off, employee discounts, and competitive bonus programs.
• 401(k) matching.
• Employee Assistance Program and future personal and professional growth opportunities.
• Diverse and inclusive work environment with more than 20 employee resource groups.