Salesforce QA (Service Cloud Voice & Amazon Connect)

Location: Remote within specified U.S. states only: Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, or Washington, DC. Applicants must be authorized to work for any employer in the U.S. Candidates outside these states are not currently eligible.

Estimated compensation: $115,000–$155,000 USD per year, plus potential discretionary incentives and benefits.

Company

hirify.global is a private-equity-backed Salesforce consulting and implementation partner delivering strategy, solution design, implementation, integration, and ongoing platform support.

What you will do

• Design, execute, and maintain test strategies and test plans for Salesforce Service Cloud Voice, Service Cloud, and Experience Cloud implementations.
• Test contact center and voice solutions integrating Salesforce with Amazon Connect.
• Perform functional, regression, integration, system, UAT, end-to-end, API, migration, and production-readiness testing.
• Validate Salesforce configurations, Flows, Lightning components, Apex, APIs, security models, data integrity, and external-system integrations.
• Build and maintain automated testing frameworks and regression suites using Copado and related Salesforce tools.
• Collaborate with analysts, developers, architects, and project teams on requirements, defects, root-cause analysis, releases, and UAT coordination.

Requirements

• 5+ years of experience in Salesforce QA, quality engineering, or Salesforce testing in enterprise environments.
• Hands-on experience with Salesforce Service Cloud Voice, Service Cloud, Experience Cloud, Lightning Experience, Salesforce Flows, and declarative automation.
• Strong experience with Amazon Connect and Contact Center implementations.
• Experience creating automated test scripts and using Copado for Salesforce DevOps, automated testing, and release validation.
• Knowledge of Salesforce security models, user roles, profiles, sharing architecture, APIs, web services, middleware, and external systems.
• Experience with Agile/Scrum delivery, strong troubleshooting and analytical skills, and clear technical documentation in client-facing environments.

Culture & Benefits

• Remote work arrangement within the eligible U.S. locations.
• Medical, dental, and vision coverage.
• 401(k) benefits and paid time off.
• Potential discretionary bonuses, commissions, or other incentive programs.
• Collaborative delivery environment focused on Salesforce expertise, system integration, and scalable cloud technology solutions.