4 дня назад
Customer Advocacy Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Advocacy Manager (Customer Marketing): Building customer story pipelines and flagship user summit content with an accent on advocacy programs, relationship development, and cross-format storytelling. Focus on coordinating interviews, producing case studies and event content, managing speaker lineups, and delivering multiple story and event workstreams against tight deadlines.
Location: USA Remote
Company
develops AI-powered digital investigation and intelligence solutions for public safety organizations, intelligence agencies, and businesses.
What you will do
- Build and maintain a customer story pipeline from intake interviews through production.
- Create storyboards and help write and produce customer stories across video, written, social, and stage formats.
- Support content strategy and operational planning for the annual user summit.
- Coordinate keynote and breakout speakers, acting as the primary point of contact.
- Build long-term relationships with customer advocates and develop an engaged customer community.
Requirements
- 5–7+ years of experience in customer success, customer marketing, communications, or advocacy program management.
- Experience managing a customer reference or advocacy program.
- Bachelor’s degree in communications, marketing, or a related field.
- Strong customer-centric approach and relationship-development skills.
- Strong writing, interviewing, editorial, community-management, and project-management skills.
Culture & Benefits
- Remote work arrangement for the USA.
- Work centered on customer experience and customer advocacy.
- Opportunity to shape customer stories and flagship event experiences.
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