Technology Services Intern

Location: Hybrid work in Canada, with three days per week of in-person office presence. Candidates must be legally eligible to work in Canada.

Salary: CAD 54,600–66,000 per year.

Company

Zurich Canada is part of hirify.global, a global multiline insurance provider serving commercial and individual customers through offices across Canada and worldwide.

What you will do

• Provide first-level IT support through helpdesk tickets and walk-in requests.
• Troubleshoot hardware, software, connectivity, and end-user technology issues.
• Image, configure, deploy, replace, and collect laptops and other equipment, including onboarding devices for new hires.
• Maintain IT asset inventory and support asset lifecycle management using ServiceNow.
• Support Microsoft Teams Rooms, meeting room technology, company events, and equipment refresh projects.
• Follow security standards, collaborate with IT groups to resolve incidents, and participate in process improvement initiatives.

Requirements

• Currently enrolled in a university program, ideally in Information Technology, Computer Networking, Computer Systems Technology, or a related field.
• Third- or fourth-year university student preferred.
• Must be legally eligible to work in Canada.
• Strong communication, problem-solving, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have

• Experience supporting laptops, mobile devices, classroom technology, or lab technology through coursework, internships, volunteer work, or personal projects.
• Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, and PowerPoint.
• Knowledge of ServiceNow or other ticketing and IT service management tools.
• Understanding of computer networking fundamentals and troubleshooting techniques.

Culture & Benefits

• Collaborative, inclusive workplace that values diversity of thought and employee input.
• Comprehensive health and benefits plan with different coverage levels.
• Minimum of four weeks of vacation and four personal days per year.
• Training and development opportunities supporting continuous improvement.
• Focus on employee well-being, accessibility, community involvement, and belonging.