Desktop Support Intern (Mac)

Location: Bengaluru, India

Company

hirify.global is an AI transformation partner helping enterprises apply cloud, artificial intelligence, and data solutions to complex business challenges.

What you will do

• Provide first-level technical support for IT incidents and service requests.
• Diagnose hardware, software, operating system, application, and network connectivity issues.
• Manage IT assets, user access, tickets, password resets, account unlocks, software installations, and basic application support.
• Escalate complex issues to L2 support with complete troubleshooting documentation.
• Maintain IT procedures, knowledge articles, and issue-resolution records.
• Educate users on IT best practices and participate in on-call rotations and service desk improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Fresher status with prior internship experience in an IT service desk or technical support role.
• Good understanding of Windows and macOS operating systems.
• Working knowledge of Google Workspace, Google Administration, and common business applications.
• Basic understanding of TCP/IP, DNS, VPN, troubleshooting, and technical issue diagnosis.
• Strong verbal and written communication skills and the ability to work independently and collaboratively.

Nice to have

• ITIL Foundation or equivalent IT service management certification.
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Familiarity with remote desktop support and remote troubleshooting techniques.

Culture & Benefits

• Work in a culture focused on innovation, professional growth, and personal development.
• Participate in on-call support rotations as required.
• Visa sponsorship or visa transfer is not available.

Hiring process

• Recruitment may use AI tools for sourcing, role analysis, and interview transcription.
• Final hiring decisions are made by the human Talent Team.