Technical Support Engineer (Cybersecurity)

Location: Remote for U.S. residents authorized to work in the United States; Louisville, KY. Evening and weekend shifts and participation in a 24/7 on-call rotation are required.

Company

hirify.global provides technical support services for a leading cybersecurity client focused on protecting sensitive digital data from theft, loss, and threats.

What you will do

• Provide advanced technical support to customers, resellers, and partners.
• Diagnose and resolve complex software, server, networking, and configuration issues.
• Manage support cases from diagnosis through resolution within SLA targets.
• Lead remote troubleshooting sessions and perform root cause analysis.
• Collaborate with engineering teams on escalated issues.
• Create and maintain Knowledge Base articles and technical documentation.

Requirements

• At least one year of Linux experience in a technical support or help desk environment.
• Knowledge of Linux and/or Windows Server management.
• Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.
• Ability to troubleshoot software applications and complex distributed environments.
• Strong problem-solving, analytical, root cause analysis, written, and verbal communication skills.
• Authorization to work in the United States, evening and weekend availability, and a reliable hard-wired internet connection are required.

Culture & Benefits

• Medical, dental, and vision benefits.
• EAP and health and wellness programs.
• Generous paid time off and a Global Flexible Vacation Policy.
• Work-from-home equipment is provided.
• Minimum internet speeds of 50 Mbps download and 10 Mbps upload and a quiet, secure, distraction-free workspace are required; wireless and satellite internet are not compatible.