Technical Support Engineer (Remote) - Colombia

Location: Remote from Colombia; Medellín, Antioquia. Working hours are 9:00 AM–6:00 PM EST (New York).

Company

hirify.global provides IT support services that help organizations simplify and reliably manage their technology.

What you will do

• Diagnose and resolve issues across Windows workstations, Microsoft 365, servers, networking, and business applications.
• Manage and prioritize support requests while maintaining clear client communication.
• Configure, maintain, and troubleshoot Active Directory, Windows Server, Group Policy, DNS, DHCP, Hyper-V, and other Microsoft environments.
• Support firewalls, wireless networks, switches, VPNs, VoIP solutions, and related network infrastructure.
• Document troubleshooting steps, resolutions, and technical procedures for internal knowledge sharing.
• Escalate complex issues, collaborate with senior engineers, and coordinate with third-party vendors when required.

Requirements

• Professional experience supporting Windows environments.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
• Experience troubleshooting firewalls, switches, Wi-Fi, VPNs, and TCP/IP networking.
• Familiarity with Remote Desktop, remote support tools, and remote application technologies.
• Excellent communication, organization, documentation, and customer-service skills.
• Ability to prioritize multiple requests under pressure and collaborate while learning new technologies.

Culture & Benefits

• Collaborative environment where ideas and initiative are encouraged.
• Modern, industry-leading tools and well-maintained documentation.
• Ongoing technical training, mentorship, and professional development.
• Opportunities to expand technical expertise and advance professionally.
• Client-focused workplace with a 97% client satisfaction rating.