Technical Support Specialist

Location: Hybrid after initial training, with at least 3 days per week in the office in Lake Saint Louis, Missouri, or Mandan, North Dakota. Tuesday and Wednesday are required office days, plus one additional day selected with the supervisor.

Company

hirify.global develops enterprise and customer-facing software solutions for energy cooperatives and communications organizations across North America.

What you will do

• Provide Member and Customer support through ACD, change requests, and ongoing issue resolution.
• Support, maintain, and troubleshoot Linux, Windows Server/Desktop, and Mac environments, including hardware, networking, and system connectivity.
• Support the iVUE ecosystem, including environment configuration, upgrades, licensing, SaaS solutions, Single Sign-On, Screen Pop, and related modules.
• Perform routine system administration tasks such as service monitoring, user account maintenance, and connectivity support.
• Monitor system health, availability, and performance; research, diagnose, and resolve technical issues.
• Document solutions and support activities, participate in training, and use generative AI tools to improve productivity and operational efficiency.

Requirements

• Entry-level technical support knowledge covering computer systems, operating systems, networking concepts, and support practices.
• Basic knowledge of Linux, Windows, and Mac operating environments.
• Basic understanding of business software applications and cloud technologies.
• Analytical, troubleshooting, problem-solving, communication, and customer service skills.
• Bachelor’s degree in Information Technology or a related technical field, or equivalent experience.
• Ability to participate in an after-hours call rotation and travel as necessary.

Nice to have

• CompTIA A+, Network+, Linux+, Microsoft Fundamentals, Google IT Support, or equivalent technical certification.
• Basic understanding of project management concepts and processes.

Culture & Benefits

• Hybrid work is available after completion of the initial training period.
• Participation in training and professional development activities supports continued technical growth.
• Work includes collaboration with Members, Customers, and coworkers in a Member-focused environment.
• Shared after-hours support coverage is organized through a call rotation.