Content Moderation: Portuguese & English (Content Processing Specialist)

Location: Remote in Brazil; 8-hour shifts on a rotating schedule

Company

hirify.global provides social media, content moderation, and customer service solutions for global brands and communities.

What you will do

• Moderate reviews and comments on client apps and platforms according to brand guidelines and content policies.
• Analyze user feedback, make moderation decisions, and escalate issues promptly.
• Monitor and respond to comments, mentions, chats, emails, direct messages, and app store reviews using the appropriate brand tone.
• Identify trends and issues in customer communications, including text, memes, and other media.
• Work with clients to maintain safe app communities aligned with brand values and user guidelines.
• Communicate with the manager and contribute to consistent quality across shifts.

Requirements

• High school diploma or equivalent.
• Fluent written and spoken English and Portuguese.
• At least 2 years of experience in content moderation, community management, customer experience support, or digital customer service.
• Personal PC or laptop with a working webcam, a stable internet connection, and a suitable home working environment.
• Strong communication and writing skills, sound judgment, organization, accountability, and consistency.
• Availability for an 8-hour shift on a rotating schedule.

Nice to have

• Experience with creative or technical digital products, including design, photo and video editing, productivity, or generative AI tools.
• Experience with CRM or social media tools such as Sprout or Sprinklr.
• Experience supporting subscription-based or SaaS products.
• Experience with AI-assisted tools.

Culture & Benefits

• 100% remote position in Brazil.
• Continuous learning and career growth opportunities.
• Competitive compensation based on local market rates.
• Work with innovative global brands in a diverse team.
• Feedback and suggestions are encouraged and considered.