Customer Support Specialist (Ecommerce)

Location: Remote, exclusively for candidates currently residing in and legally eligible to work in South Africa. Working hours: UK Business Hours.

Salary: £750 GBP per month.

Company

A fast-growing UK ecommerce business specialising in home improvement and interior products, including wall panels, tiles, flooring, bathroom products, lighting, and installation accessories.

What you will do

• Handle inbound customer calls and emails, and make outbound calls when required.
• Respond to customer enquiries quickly and professionally.
• Resolve order queries and customer issues from enquiry through to completion.
• Maintain accurate customer records in the CRM.
• Work with the UK team to deliver a smooth customer experience and maintain inbox SLAs.
• Support continuous improvements to customer service processes.

Requirements

• 2+ years of experience in customer service, customer care, or contact centre environments.
• Excellent spoken and written English; confidence supporting UK, Australian, or international customers.
• Strong telephone manner and the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, reliability, initiative, and a positive attitude.
• Stable high-speed internet and a professional home office setup.
• Must currently reside in and be legally eligible to work in South Africa.

Nice to have

• Experience in ecommerce, retail, or order fulfilment.
• Experience using CRM systems and handling high volumes of customer enquiries.
• Availability for occasional weekend work on a rotating roster.

Culture & Benefits

• Fully remote work aligned with UK business hours.
• Long-term career opportunity with a growing UK business.
• Supportive management team.
• Opportunity to grow as the business expands.