Manager - Platform Support (AI)

Location: Boston, United States; hybrid work environment. Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available.

Base salary: $110,000–$158,500 per year, plus incentive compensation.

Company

hirify.global Investment Management provides investment management services to individuals and institutions.

What you will do

• Lead day-to-day L1/L2 production support for trading, investment operations, portfolio accounting, reporting, and compliance data workflows.
• Manage enterprise scheduling, workload automation, batch processing, integrations, and production operations.
• Serve as the primary escalation point for major incidents, operational risks, SLA misses, recurring defects, and service-quality issues.
• Drive ITIL-aligned incident, problem, change, release, and service-transition practices, including operational readiness and controlled production releases.
• Improve runbooks, monitoring, alerting, automation, escalation paths, service metrics, and knowledge management.
• Lead, coach, and develop staff while coordinating with engineering, infrastructure, cybersecurity, architecture, data, business teams, and vendors.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 6–8+ years of experience in enterprise IT, production support, platform operations, or service delivery.
• 4+ years of people leadership and/or service-delivery leadership experience.
• Hands-on experience with enterprise scheduling and workload automation systems such as Control-M, AutoSys, or Tidal.
• Strong expertise in IT operations, service management, incident/problem/change management, data analysis, and operational metrics.
• Experience applying AI and machine learning technologies, including RPA, AI-driven monitoring, predictive analytics, and AI tools for operational efficiency.

Nice to have

• Investment platform support experience with CR-IMS, BNY Eagle, or Heliograph Message Broker.
• Experience with ITSM tools such as ServiceNow, Jira Service Management, or Helix.
• Familiarity with Splunk, AppDynamics, Tableau, or Power BI.
• ITIL Foundation certification or equivalent service-management experience.
• Experience managing support operations for investment management companies.

Culture & Benefits

• Collaborative, people-first culture focused on shared outcomes and inclusive teamwork.
• Retirement contribution equal to 15% of base salary, separate from the company-sponsored 401(k).
• Education assistance, tuition reimbursement, and access to discounted tutors and college coaches.
• Generous paid time off and fully paid maternity, parental, and caregiver leave.
• Medical and dental plan options, Health Savings Account contributions, commuter benefits, flexible spending accounts, and wellness programs.