Technical Support (D365 Finance & Operations)

Location: Remote within Bogotá or Cali, Colombia

Company

hirify.global delivers industry-focused solutions and services based on Microsoft business applications and the Microsoft Business Cloud, including a custom D365 Finance & Operations solution for the homebuilding industry.

What you will do

• Triage technical issues reported by customers in live D365 Finance & Operations environments.
• Diagnose and resolve issues involving HomebuilderONE, customer customizations, and third-party integrations.
• Collaborate with Customer Service to provide technical and non-technical solutions.
• Maintain customer environment topologies and support environment lifecycle activities.
• Mentor customer service resources and provide technical guidance.
• Work with the HomebuilderONE product team to address product flaws affecting multiple customers.

Requirements

• Experience resolving customer technical issues in D365 Finance & Operations, including performance tuning, root-cause diagnostics, and batch-job troubleshooting.
• Knowledge of D365 Finance & Operations customization and extension methods, including chain of command, event handlers, and extension classes.
• Proficiency with SQL and diagnostic tools such as SQL Server Management Studio and Trace Parser.
• Experience with Azure DevOps, LCS, PPAC, Git or TFS, Azure build pipelines, database refreshes, and maintenance scheduling.
• Experience managing Microsoft support tickets, preparing reproduction steps and diagnostic data, and coordinating with third-party ISVs.
• Knowledge of data entities, DMF, OData, Power Automate, Azure Service Bus, Logic Apps, Azure Functions, and D365 F&O service classes.

Nice to have

• Bachelor’s degree in Business, Business Management, or equivalent education and experience.
• Microsoft MB-300 and MB-500 certifications.

Culture & Benefits

• Collaborative and diverse working environment guided by Agile, Capable, and Committed values.
• Work with global colleagues, customers, and stakeholders.
• Opportunities to contribute to global best practices and reusable solutions.
• Emphasis on teamwork, continuous learning, professionalism, initiative, and proactive problem-solving.