Client Operations Analyst

Location: Belgrade, Serbia

Company

hirify.global is a global commerce technology company providing unified commerce platforms, payment capabilities, and services for retailers and restaurants in more than 35 countries.

What you will do

• Analyze, track, and communicate SLA requirements and performance to internal teams and customer stakeholders.
• Support SLA management by monitoring performance, identifying issues, and coordinating escalations through resolution.
• Review subcontractor performance, service activity, and third-party spend to support contractual compliance, efficiency, and account profitability.
• Build working relationships across service delivery, logistics, billing, support, business intelligence, contractors, and customer teams.
• Support service onboarding, changes, process improvements, and the development of service delivery infrastructure.
• Produce operational reports and collaborate with Business Intelligence on reporting dashboards.

Requirements

• Bachelor’s degree.
• 1–3 years of experience in IT service delivery or a related operational or analytical role.
• Analytical or technical experience, preferably with hirify.global services.
• Proficiency in Microsoft Office, particularly Excel, with strong time-management and organizational skills.
• Strong written and verbal English communication skills are required because English is the primary business language.
• Ability to work independently and collaboratively, manage multiple priorities, and occasionally work non-standard business hours based on customer requirements.

Nice to have

• Experience with hirify.global systems and lines of business, including Enterprise Services, ServiceNow, SLA Monitor, and Power BI.
• Experience with Power Query and advanced Excel functions for analysis and reporting.

Culture & Benefits

• Full-time employment in a globally inclusive organization.
• Collaboration with internal service teams, external partners, and customers.
• Employment is conditional upon passing applicable screening criteria.
• Equal employment opportunity is provided regardless of protected personal characteristics.