Service Desk Agent L1 (Italian Speaker)

TL;DR

Service Desk Agent L1 (Italian Speaker): Providing technical support for retail and restaurant digital commerce solutions with an accent on hardware and software troubleshooting. Focus on resolving customer incidents, managing work orders, and ensuring service level agreements are met through effective communication in Italian and English.

Location: Must be based in Belgrade, Serbia

Компания

hirify.global is a leading global provider of digital commerce solutions for the retail and restaurant industries, transforming systems with platform-led SaaS and services.

Что делать

• Provide technical support to clients regarding hardware and software issues.
• Resolve recurring or standard problems by applying troubleshooting checklists.
• Coordinate with internal and 3rd party technicians to address equipment faults.
• Manage incident tracking and provide status updates on work orders.
• Allocate engineer appointments and distribute workload to meet SLAs.
• Implement remote fixes and participate in product training.

Требования

• Proficient in Italian and English (verbal and written).
• Must be based in Belgrade, Serbia.
• Computer literate with solid understanding of Windows-based applications.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills.
• High school diploma or equivalent.

Культура и преимущества

• Opportunity to work in a globally inclusive environment.
• Commitment to diversity and equal employment opportunity.
• Professional development through product and customer base training.
• Exposure to global digital commerce technology standards.