Service Desk Agent L1 - Italian Speaker

Location: Belgrade, Serbia

Company

hirify.global provides digital commerce SaaS and services solutions for retail stores and restaurants worldwide.

What you will do

• Resolve recurring and standard customer hardware and software problems.
• Provide technical support, including hardware and software installation, configuration, updates, and daily issue resolution.
• Coordinate NCR and third-party vendor technicians and allocate engineer appointments for multi-resource onsite jobs.
• Track incidents, review history for recurring faults, update work orders, and provide status information.
• Assign workload to meet service-level agreements and respond to escalated calls when required.
• Apply troubleshooting checklists, desktop diagnostic tools, and guided remote fixes across multiple products.

Requirements

• Proficient Italian and English, with strong verbal and written communication skills in both languages.
• Computer literacy, strong keyboard proficiency, and understanding of Windows-based applications and tools.
• Strong analytical and problem-solving abilities with a proactive approach to customer issues.
• Excellent interpersonal, active listening, and professional correspondence skills.
• High school diploma or equivalent.

Culture & Benefits

• Full-time employment.
• Training is provided for products and customer bases.
• Commitment to diversity, equal employment opportunity, and an inclusive workplace.
• Employment is conditional upon passing applicable screening criteria.