Customer Care Agent (English and Spanish)

Location: Remote from Lviv, Ukraine

Company

hirify.global develops and operates mobile games, including Disney Magic Kingdoms, Dragons Mania Legends, and Minion Rush.

What you will do

• Handle customer requests through ticketing channels and potentially by phone in English and Spanish.
• Investigate player issues using internal tools and knowledge bases.
• Track, document, and follow up on cases through full resolution.
• Escalate complex or technical cases to the appropriate teams.
• Identify recurring issues and improve support processes, workflows, and templates.

Requirements

• English and Spanish required for customer communication and team interviews.
• Strong investigation, prioritization, workload management, and follow-up skills.
• Ability to resolve customer cases accurately while maintaining service quality.
• Ability to collaborate with Customer Care Agents, Lead Customer Care Agents, and Responsible Agents.

Culture & Benefits

• Permanent employment contract.
• Remote work model based in Lviv.
• Opportunity to support multiple live mobile game projects.
• Career progression in customer care, player support, and operational excellence.

Hiring process

• Recruiter interview.
• Test.
• Team interview with the Hiring Manager and English- and Spanish-speaking representatives.