IT Support Technician

Location: Hybrid, with offices in Paris 8ème and Lille; on-site technical support may be required. The company also has an office in London.

Company

hirify.global develops AI-powered advertising technologies and programmatic advertising products on sustainable infrastructure.

What you will do

• Deploy, maintain, secure, and track the lifecycle of the company’s 100% Apple hardware fleet.
• Manage onboarding and offboarding, including device setup, access provisioning, and equipment recovery.
• Administer Google Workspace, Slack, Notion, and other SaaS access, licenses, groups, and permissions.
• Provide level 1–2 employee support through Jira Service Management and handle technical escalations.
• Maintain the Notion knowledge base and create clear self-help documentation.
• Improve support through automation while maintaining security and data protection compliance.

Requirements

• Strong hands-on macOS administration, troubleshooting, and support experience.
• Proven Jamf experience with enrollment, policies, deployment workflows, and configuration profiles.
• Experience with Jira Service Management, ServiceNow, or an equivalent service desk tool.
• Demonstrable experience creating and maintaining structured technical documentation, with immediate comfort using Notion.
• Fluent English and French are required to support international teams.
• User-centric, pragmatic, analytical, and service-oriented approach.

Nice to have

• Experience administering Okta users, groups, application assignments, and SSO.
• Experience designing AI-supported documentation and operational logic flows.

Culture & Benefits

• Flexible hybrid work environment with home working and urban offices.
• Collaborative, fast-moving environment focused on ownership, data-driven decisions, and practical problem-solving.
• Training, career check-ins, internal mobility, and regular performance feedback.
• Health and pension plans covering employees and families.
• Swile meal card and regular social and company events.

Hiring process

• Video discussion with Talent Acquisition about motivation, ambitions, and the company mindset.
• Analytical and business logic tests, followed by discussions with the team and future manager.
• Reference checks; some stages may require a face-to-face meeting.