StELA Project Assistant (Library Services)

Location: Hybrid or full-time onsite at the Milton Keynes office, United Kingdom; office attendance is expected every Tuesday and Wednesday and may increase according to business needs.

Salary: £27,319–£30,378 per year

Company

hirify.global is a UK university focused on flexible part-time education, widening access to higher education, and research excellence.

What you will do

• Act as the first point of contact for queries and requests concerning bespoke learning materials and student support.
• Coordinate accessible learning materials and alternative-format resources for disabled students.
• Collaborate with university colleagues, external suppliers, stakeholders, and disability support networks.
• Monitor service delivery, maintain accurate records, and produce reports.
• Support service reviews and improvements while resolving issues using sound judgement.

Requirements

• Excellent proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Significant administrative experience, including accurate work with policies, procedures, and detailed records.
• Experience coordinating, managing, and improving administrative processes.
• Strong customer service, verbal and written communication, organisation, problem-solving, and prioritisation skills.
• Ability to work collaboratively, build positive relationships, take ownership, and use initiative.
• Ability to attend the Milton Keynes office as required, normally every Tuesday and Wednesday.

Nice to have

• Knowledge of the higher education sector.
• Experience working in project teams and maintaining project documentation and governance records.
• Awareness of equality, diversity, and inclusion principles.
• Experience coordinating communications with stakeholders, project teams, and external suppliers.
• Experience supporting the management of project risks, issues, and dependencies.

Culture & Benefits

• Flexible working arrangements, including job sharing, part-time work, and compressed hours.
• Hybrid working from home and the Milton Keynes office, with full-time office working also supported.
• Benefits designed to recognise and reward staff.
• Policies supporting work-life balance.

Hiring process

• Submit a CV and a supporting statement of up to 1,000 words.
• Interview dates will be confirmed later.
• Applications may be reviewed on an ongoing basis and the vacancy may close early after the minimum advertising period.