Strategic Accounts Engagement Manager

Company

Legora is an AI-native workspace platform transforming legal workflows for top-tier law firms and legal teams globally.

Location: Must be based in London and comfortable working onsite 5 days a week, with travel to client sites in the UK and abroad.

What you will do

• Act as a strategic advisor to major law firm clients, identifying new use cases and maximizing platform value.
• Embed yourself within client sites to work alongside lawyers, from associates to partners.
• Drive change management initiatives to ensure lawyers successfully adopt and integrate the platform into their daily work.
• Collaborate with the Engagement Director to spearhead expansion opportunities and monitor customer health metrics.
• Translate client feedback into actionable insights for Product, Marketing, and Enablement teams.
• Represent the company in the legal community through events and public contributions.

Requirements

• 3-5 years of experience in Customer Success, Account Management, or Change Management within a B2B SaaS or professional services environment.
• Proven track record of driving behavioral change and retention in complex enterprise settings.
• Excellent interpersonal skills with the ability to communicate effectively with both senior partners and junior staff.
• Strong commercial instinct and data-driven approach to customer health and outcomes.
• Must be comfortable working onsite 5 days a week.
• Must have the right to work in the UK.

Culture & Benefits

• High-performance, ego-free culture focused on excellence and direct feedback.
• Opportunity to work with world-class legal teams and high-growth technology.
• Fast-paced, early-stage environment where individual contribution is highly valued.
• Collaborative team structure with dedicated support for strategic accounts.