Customer Service Representative - Dutch and English (Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the office. The role requires 40 hours per week, availability for at least two weekends per month, and occasional public holidays.

Annual gross base salary: €18,000–€23,000, depending on level, competencies, and experience.

Company

A global marketplace for buying and selling curated special objects, with more than 100,000 items auctioned each week.

What you will do

• Resolve buyer and seller questions through chat, email, phone, and social media.
• Manage complex customer cases, disputes, and complaints with timely and accurate solutions.
• Mediate between buyers and sellers to find mutually suitable outcomes.
• Collaborate with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional speaking and writing skills in Dutch and English.
• Strong analytical, critical-thinking, communication, patience, and empathy skills.
• Ability to switch quickly between phone, email, and other customer channels.
• Availability for 40 hours per week, at least two weekends per month, and some public holidays.
• Willingness to commute to the Lisbon office and work onsite at least two days per week.

Nice to have

• Experience with live channels.
• Experience in hospitality, tourism, retail, call-centre, or another customer-related environment.

Culture & Benefits

• Interim fixed-term seven-month contract starting in October 2026, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and queer-friendly workplace with colleagues representing more than 60 nationalities.
• Catavouchers, an additional annual day off, and additional leave for work anniversaries and important life events.

Hiring process

• Apply with an English CV and cover letter.