Customer Support (Fintech)

Location: Onsite at the Malaysia office; relocation to Malaysia is supported for employees and their families.

Company

hirify.global is a global fintech trading broker serving more than 1 million clients with over 40 million trades per day and a workforce distributed across 13 countries.

What you will do

• Process client requests and resolve technical issues through live chat, phone, and email.
• Navigate multiple systems while maintaining accuracy and attention to detail.
• Escalate cases to the appropriate specialists through Salesforce or Jira and update clients on request status.
• Verify client documents for specific regions and prepare or interpret reports and documentation.
• Attend company seminars, complete required assessments, and meet quarterly customer service KPI targets.
• Handle additional tasks assigned by the manager.

Requirements

• At least 2 years of experience in a customer service-related role.
• Native French communication skills and fluent English communication skills.
• Strong client-facing, communication, troubleshooting, and multitasking skills.
• Bachelor’s degree in business administration or a related field.
• Self-motivated, reliable, detail-oriented, and customer-service focused.

Culture & Benefits

• Full relocation support for employees and families, including flights, housing, visas, and legal assistance.
• Competitive salary, annual performance bonus, employee share scheme, and meal and transport allowances.
• Family health insurance covering medical, dental, vision, mental health, and life insurance.
• Learning opportunities, external courses, English lessons, and career and leadership development.
• Education allowance for school and kindergarten fees.
• 21 working days of annual leave, public holidays, paid sick, maternity, and paternity leave, plus wellness benefits and a gym membership.

Hiring process

• First interview of up to 40 minutes.
• English assessment, written capability test, and verbal capability test.
• Final one-hour interview with the future team.