Technical Customer Support II (Japanese)

Location: Penang, Malaysia; hybrid work

Company

hirify.global develops smart solutions for organizations, their employees, customers, and partners.

What you will do

• Troubleshoot and independently resolve moderately complex technical issues across multiple Zebra products.
• Manage multiple customer support tickets and meet Service Level Agreements.
• Collaborate with cross-functional teams to resolve customer challenges.
• Improve support processes and tools based on customer pain points.
• Develop and deliver training content for entry-level support specialists.
• Participate in technical reviews and contribute to product improvement discussions.

Requirements

• Japanese language proficiency required.
• High school diploma, equivalent vocational qualification, or relevant experience.
• At least 1 year of experience.
• Intermediate knowledge of hardware, software, and cloud-based systems.
• Strong analytical, multitasking, and prioritization skills.
• Ability to support technical issues with minimal supervision and guide peers or manage small projects.

Culture & Benefits

• Hybrid work with adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day.
• Learning and leadership opportunities in a collaborative environment.
• Travel requirements of up to 10%.