Client Success Specialist (Korean) (Fintech)

Location: Malaysia. Candidates must have the appropriate rights and documentation for employment in Malaysia. Employment is officially arranged through TDCX Malaysia as hirify.global's designated Employer of Record.

Company

hirify.global is a global brokerage providing foreign exchange, CFDs, and financial spread betting through trading technology and offices across six regions.

What you will do

• Provide timely, accurate, and professional support across multiple client communication channels.
• Tailor guidance for standard and premium traders and partners.
• Support client retention through practical insights and approved solutions.
• Investigate recurring issues, identify root causes, and share trends with internal teams to support service improvements and Product/IT roadmaps.
• Handle escalations, document cases, and resolve issues within agreed timeframes.
• Conduct layer-1 trade investigations and validations in line with approved processes and regulatory requirements.

Requirements

• Proven customer service experience; fintech experience is strongly preferred.
• Native Korean and strong verbal and written English communication skills required.
• Strong communication, empathy, problem-solving, attention to detail, and prioritization skills.
• Experience with CRM and service desk systems.
• Ability to collaborate across departments and work proactively in a fast-paced environment.
• Ability to work rotating day shifts and weekend shifts.

Culture & Benefits

• Competitive compensation.
• Professional training, certifications, and soft skills development.
• 21 days of annual leave per year.
• Health insurance.
• Quarterly allowance supporting health and lifestyle choices.
• Inclusive workplace focused on fairness, respect, merit-based decisions, and equal opportunities.

Hiring process

• Talent Acquisition interview lasting 45 minutes.
• One-day take-home assessment.
• Final interview lasting 45 minutes.