Associate Support Engineer (Enterprise Software)

TL;DR

Associate Support Engineer (Enterprise Software): Supporting technical issue resolution for internal teams and clients by monitoring performance of calls, chats, and tickets with an accent on service target achievement and cross-functional communication. Focus on real-time performance monitoring and acting as a liaison between business and technology teams.

Location: Must be based in Sunway, Malaysia (Remote/Hybrid options mentioned)

Company

A global provider of end-to-end, mission-critical enterprise software support, managed services and Agentic AI ERP solutions for Oracle, SAP and VMware.

What you will do

• Monitor real-time performance across calls, chats, and tickets to ensure service targets are met.
• Resolve technical issues for internal teams and external vendors.
• Communicate cross-functionally to provide timely performance feedback to leadership.
• Act as a liaison between business and technology teams within the escalation process.
• Operate within a 24x7 environment to ensure continuous support coverage.

Requirements

• Location: Must be based in Malaysia.
• English: Business level proficiency in reading, writing, and speaking required.
• Education: Degree in IT or Engineering.
• Experience: 0-1 year of experience in any field.
• General IT knowledge and ability to learn new technical methodologies.

Culture & Benefits

• Fast-paced environment focused on professional growth and learning new skills.
• Culture based on the "Four Cs": Company, Colleagues, Clients, and Community.
• Compensation, bonuses, and benefits tailored to top-performing team members.
• Opportunity to work for a Nasdaq-listed company with a global footprint.