Customer Support Executive (Khmer)

Location: Malaysia; remote work is available from the home city or another location for the first 2–3 months, followed by relocation to the Southeast Asia support office.

Company

hirify.global provides client support services and operates a Southeast Asia support office.

What you will do

• Process client requests and resolve technical issues through live chat, phone, and email.
• Navigate multiple programs while maintaining accuracy and attention to detail.
• Escalate issues to appropriate specialists through Salesforce or Jira and update clients on request status.
• Verify client-submitted documents for specific regions on an hourly basis.
• Prepare and interpret reports and documentation.
• Attend company seminars, complete assessments, meet quarterly KPIs, and handle ad hoc tasks.

Requirements

• Good communication skills in English and Khmer.
• Strong client-facing, troubleshooting, multitasking, and communication skills.
• Customer service orientation.
• Bachelor’s degree in business administration or a related field.
• Self-motivated and highly reliable.

Culture & Benefits

• Professional training, certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including mental health, vision, and dental coverage.
• 21 days of annual leave and paid sick leave.
• Allowances for sports activities, meals, transportation, and children’s education.
• Holiday flight tickets and accommodation within the yearly limit.
• Team-building activities and corporate events.

Hiring process

• Talent Acquisition interview of up to 40 minutes.
• English test, written assessment, and trainer interview.
• Final interview of up to one hour.