SharePoint Online Sr Operational Support Analyst (Microsoft 365)

Location: Bengaluru, India

Company

hirify.global develops software that helps innovators design and make buildings, cars, factories, and media.

What you will do

• Provide L2 escalation support for SharePoint Online and OneDrive incidents and service requests.
• Triage, troubleshoot, and resolve issues involving sites, lists, libraries, permissions, sharing, synchronization, storage, and file access.
• Perform root-cause analysis and recommend permanent fixes, automation, configuration changes, and preventive measures.
• Administer SharePoint Online through the SharePoint Admin Center and PowerShell, and monitor Microsoft 365 service health.
• Escalate complex cases to L3, engineering teams, or Microsoft Support with complete troubleshooting documentation.
• Maintain ticket updates against SLA and OLA targets, create knowledge articles and runbooks, coach L1 analysts, and participate in problem, change, and post-incident reviews.

Requirements

• 4–8 years of relevant SharePoint Online and OneDrive operational or technical support experience.
• Hands-on SharePoint Online administration experience covering sites, lists, libraries, permissions, and site collections.
• Working knowledge of OneDrive for Business administration, including sync troubleshooting, sharing, storage quotas, and Known Folder Move.
• Proficiency in PowerShell scripting, including PnP PowerShell and SharePoint Online Management Shell.
• Experience with ITSM platforms, SLA management, escalation workflows, Microsoft 365 administration, and service health diagnostics.
• Knowledge of DLP, retention policies, Azure AD/Entra ID, conditional access, permissions inheritance, and structured incident-management processes.

Nice to have

• Exchange Online and Microsoft Teams administration experience.
• Experience with ITIL or similar incident, problem, and change-management practices.

Culture & Benefits

• Full-time role within the Enterprise Collaboration Operations team.
• Support for on-call or shift-based coverage as required to maintain service availability.
• Competitive compensation may include annual cash bonuses, stock grants, and comprehensive benefits, depending on experience and location.
• The role may require in-person onboarding or in-person identity verification.