Customer Success Advisor - ASEAN (Vietnamese Speaker)

Location: Kuala Lumpur, Malaysia

Company

hirify.global develops software that helps innovators design and make buildings, vehicles, factories, and entertainment content.

What you will do

• Use data-triggered signals to proactively engage customers and align hirify.global product capabilities with desired outcomes.
• Establish adoption strategies that increase customer value and product usage.
• Identify at-risk accounts, conduct discovery, and realign customers toward successful outcomes.
• Collaborate with Sales, Renewals, Channel Partners, Support, and Services.
• Deliver customer experiences that deepen satisfaction and loyalty.
• Identify opportunities to expand customer relationships through value discovery and strategic conversations.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven ability to work independently and drive measurable impact.
• Experience collaborating with internal and external stakeholders across functions.
• Proficiency with Salesforce or a similar CRM system.
• Experience with SaaS, cloud-based software, or subscription business models.
• Fluent English and Vietnamese required.

Nice to have

• Familiarity with hirify.global customer industries, including architecture, engineering, and construction; manufacturing; or media and entertainment.

Culture & Benefits

• Collaborative, global Customer Success organization focused on customer outcomes.
• Opportunity to shape internal best practices and challenge the status quo.
• Compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and benefits.
• The role may require in-person onboarding or in-person identity verification.