Customer Support (Fintech)

Location: Malaysia office; relocation support available

Company

hirify.global is a global fintech trading broker serving more than 1 million clients with over 2,000 employees across 13 countries.

What you will do

• Process client requests and resolve technical issues through live chat, phone, and email.
• Navigate multiple systems while maintaining accuracy and attention to detail.
• Escalate issues to the appropriate specialists using Salesforce and Jira.
• Update clients on request status and verify submitted documents for specific regions.
• Prepare and interpret reports and documentation.
• Meet quarterly customer service KPI targets and complete assigned tasks.

Requirements

• At least 2 years of experience in customer service or a related role.
• Native Khmer communication skills required.
• Fluent English communication required.
• Strong client-facing, communication, troubleshooting, and multitasking skills.
• Bachelor’s degree in business administration or a related field.
• Self-motivated, reliable, and customer-service oriented.

Culture & Benefits

• Full relocation support for the employee and family, including flights, housing, visas, and legal assistance.
• Family health insurance covering medical, dental, vision, and mental health services, plus life insurance.
• Annual performance bonus, employee share scheme, and meal and transport allowances.
• 21 working days of annual leave, public holidays, and fully paid sick, maternity, and paternity leave.
• English lessons, external courses, career development, education allowance, gym membership, and wellness allowance.
• Company trips, offsites, milestone celebrations, and holiday flight and accommodation coverage after one year.

Hiring process

• First interview lasting up to 40 minutes.
• English assessment, written capability test, and verbal capability test.
• Final one-hour interview with the future team.