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6 дней назад

Helpdesk Engineer (Satellite Communications)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Moldova
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Helpdesk Engineer (Satellite Communications): Providing first-line IT support for employees across global locations with an accent on Microsoft 365, identity management, endpoint administration, and security operations. Focus on diagnosing and resolving incidents within SLA, onboarding and offboarding users, supporting Windows devices, and escalating complex issues with complete diagnostics.

Location: Hybrid role based in Chișinău, Moldova, with an office in central Chisinau. Rotating shifts cover Sunday to Thursday around the clock, Friday until midnight, and Saturday day shifts, including public holidays.

Company

hirify.global Networks develops satellite communications solutions for connectivity, in-flight communications, and advanced SATCOM applications.

What you will do

  • Handle IT requests and incidents in SysAid, by email, and by phone from first response through resolution within SLA.
  • Onboard and offboard employees, managing accounts, Microsoft 365 licenses, groups, permissions, devices, and equipment returns.
  • Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, shared mailboxes, guest access, and message tracing.
  • Administer users, security groups, file-share permissions, SSO applications, and MFA in Active Directory and Microsoft Entra ID.
  • Configure and support Windows laptops, software deployments, patches, BitLocker encryption, remote support, and endpoint security tools.
  • Investigate security alerts, perform backup and monitoring checks, coordinate local vendors, and document solutions for escalation to the System team.

Requirements

  • At least one year of IT support or Helpdesk experience using a ticketing system.
  • Hands-on experience with Windows 10/11 and Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Working knowledge of Active Directory and Microsoft Entra ID, including users, groups, permissions, and MFA.
  • Fluent English, written and spoken, is required.
  • Availability for rotating early, day, evening, and night shifts, including weekends and public holidays.
  • Strong troubleshooting and service-oriented communication skills, plus networking fundamentals covering TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

Nice to have

  • Experience with SCCM, Intune, or Automox.
  • Experience with CrowdStrike, Portnox, Netskope, or Island.
  • Basic PowerShell scripting.
  • CompTIA A+, Network+, Microsoft MD-102, or MS-900 certification.

Culture & Benefits

  • Mentorship from a senior System Administrator and a development path toward system administration.
  • Professional training, external courses, and certification opportunities.
  • Competitive salary and bonus system.
  • Refreshments and lunch compensation.
  • Private medical insurance including dental and optical coverage up to 65,000 lei.

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