Mid-Market Customer Success Manager (APAC)

TL;DR

Mid-Market Customer Success Manager (APAC): Managing a portfolio of B2B SaaS customers as a strategic partner to drive adoption, retention, and growth with an accent on consulting-led problem solving and executive stakeholder engagement. Focus on translating platform usage into business outcomes and ROI, while navigating the evolving MarTech and AI landscape.

Location: Sydney, Australia (Onsite)

Company

hirify.global is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale.

What you will do

• Proactively manage a book of mid-market customers and build strategic advisor relationships with C-suite stakeholders.
• Connect platform usage to business goals and build compelling ROI stories for clients.
• Apply a consulting approach to diagnose root causes of customer challenges and recommend strategic solutions.
• Identify and pursue expansion opportunities in partnership with the Customer Account Manager.
• Lead customer engagement cadences, including success planning, relationship mapping, and Executive Business Reviews.
• Represent the voice of the customer to the product team and collaborate cross-functionally to resolve issues.

Requirements

• Experience owning a portfolio of B2B SaaS accounts focused on value, adoption, and growth.
• Demonstrated consulting mindset with structured, hypothesis-driven problem-solving skills.
• Proven track record of engaging C-suite stakeholders and translating platform value into business outcomes.
• Expertise in CRM or marketing-technology and fluency with AI-native products.
• Strong written and verbal communication skills with the ability to present complex ideas simply.
• Willingness to travel up to 25% for onsite client meetings.

Nice to have

• Prior management consulting or marketing industry experience.
• Experience with data activation and automation tools.
• Practical, applied use of AI tools like ChatGPT, Claude, or Gemini.
• Familiarity with APIs, HTML, CSS, and Javascript.
• Fluency in Mandarin.

Culture & Benefits

• Competitive salary and meaningful equity.
• General allowance for private medical, life insurance, and other supplementary benefits.
• Superannuation contributions.
• 28 days of Annual Leave.
• Community Impact Days and a complete laptop workstation.