Customer Implementation Manager (AI)

Location: Remote, Sydney

Salary: A$135K–A$149K annually at L3 level, plus equity.

Company

hirify.global builds a unified AI agent for ecommerce brands that sells, supports, and re-engages customers across the customer journey.

What you will do

• Manage the complete customer onboarding process from sales handover through configuration, training, and activation.
• Conduct implementation and optimization sessions for new and cross-sold customers using Helpdesk and AI Agent.
• Customize solutions through a consultative approach aligned with each merchant’s needs and business goals.
• Drive activation, reduce time to value, and identify and mitigate onboarding roadblocks.
• Act as the primary liaison between customers and internal teams while documenting interactions and feedback.
• Analyze ecommerce customer data to optimize support strategies with AI Agent.

Requirements

• 2–3+ years of SaaS experience as an implementation manager driving post-sales adoption and activation.
• 2–3+ years of experience creating and managing project timelines focused on merchant activation.
• Excellent communication, interpersonal, follow-up, and attention-to-detail skills.
• Ability to manage up to 30 accounts concurrently and tailor support for small and large merchants.
• Adaptability, learning agility, and the ability to keep up with evolving products and processes.
• Comfort configuring AI tools and discussing automation strategies with merchants.

Nice to have

• Ecommerce experience.

Culture & Benefits

• Access to premium AI tools including ChatGPT, Claude, and Granola.
• Annual learning and development budget.
• AI champions and regular company-wide AI-focused demo sessions.
• Inclusive environment supporting diverse backgrounds, experiences, and perspectives.
• Accommodations are available during the application and interview process.