Specialist, Patient Access

Location: North Chicago, Illinois, United States

Salary: $27–$48.80 per hour

Company

hirify.global develops medicines and healthcare solutions across immunology, oncology, neuroscience, and aesthetics.

What you will do

• Support patients who are uninsured, underinsured, or facing high prescription and medical expenses through the Patient Assistance Program.
• Investigate medical and pharmacy insurance coverage using payer calls, insurance intelligence, and online benefit verification tools.
• Review financial and application documents, obtain missing information, and assess eligibility.
• Apply program standards to approve or deny applications and communicate outcomes to patients and healthcare providers.
• Document cases in the CRM according to business rules and policies, and handle incoming calls.
• Complete renewals and recertifications and assist with reimbursement optimization projects.

Requirements

• High school diploma or equivalent required.
• 1–3 years of experience in a call center, healthcare provider, pharmacy benefit manager, specialty pharmacy, or retail/mail-order pharmacy setting.
• Strong knowledge of medical and pharmacy insurance benefits preferred.
• Knowledge of online benefit verification systems or similar tools strongly required.
• Strong customer service, attention to detail, multitasking, and written and oral communication skills.

Nice to have

• College education or a two-year associate degree.
• Strong analytical skills.

Culture & Benefits

• Paid time off, including vacation, holidays, and sick leave.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) benefits for eligible employees.
• Eligibility to participate in short-term incentive programs.