Technical Support Engineer (South Africa)

Location: Remote from South Africa; working hours are 9:00 AM–6:00 PM EST (New York Time).

Company

hirify.global is a managed service provider delivering IT support and technical solutions for business clients.

What you will do

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from initial diagnosis through resolution while keeping clients informed.
• Prioritize tickets, handle escalations, and meet service-level expectations.
• Collaborate with teammates and other departments on complex technical issues.
• Create and maintain technical documentation and contribute to knowledge-base improvements.
• Coordinate with third-party vendors and participate in training and continuous improvement initiatives.

Requirements

• Previous experience working for a Managed Service Provider (MSP) is required.
• Hands-on experience with Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments and using virtualization technologies such as Hyper-V.
• Strong networking fundamentals, including troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience with remote support tools, Remote Desktop, and RemoteApp technologies.
• Excellent troubleshooting, analytical, prioritization, written communication, and verbal communication skills.

Culture & Benefits

• Remote work with a collaborative and supportive team.
• Exposure to a wide range of technologies across multiple client environments.
• Modern tools and well-maintained technical documentation.
• Ongoing technical training and career development opportunities.
• A working environment focused on initiative, accountability, knowledge sharing, and continuous improvement.