IT Support Engineer (Microsoft 365/Windows Server)

Location: Remote from anywhere in South Africa; working UK business hours.

Salary: R14,000–R24,500 per month, depending on experience and technical skills.

Company

Stable and growing business working directly with a supportive UK team.

What you will do

• Resolve escalated technical support tickets and troubleshoot hardware, software, network, and system performance issues.
• Administer Microsoft 365 and Azure Active Directory (Entra ID), including user accounts and permissions.
• Support and maintain Windows Server environments and perform general system administration.
• Troubleshoot VPN, DNS, DHCP, TCP/IP, and other networking issues.
• Support backup and disaster recovery processes to maintain business continuity.
• Document procedures, configurations, and resolutions, and liaise with third-party software vendors on complex issues.

Requirements

• 2 to 4+ years of IT Support experience, including previous second-line support experience.
• Strong experience administering Microsoft 365 and Windows Server environments.
• Solid understanding of DNS, DHCP, TCP/IP, VPN troubleshooting, and networking fundamentals.
• Strong analytical, troubleshooting, problem-solving, written, and verbal communication skills.
• Ability to work independently in a remote environment, manage multiple priorities, and remain calm under pressure.
• Availability to work UK business hours while based in South Africa.

Nice to have

• Database troubleshooting experience.
• Cybersecurity awareness and best-practice knowledge.
• Experience supporting SaaS platforms or insurance software applications.
• Experience supporting UK-based companies or UK clients.

Culture & Benefits

• 100% remote work from home anywhere in South Africa.
• Paid local holidays aligned with the UK business calendar.
• Training and professional growth opportunities.
• Direct collaboration with a supportive UK team without an agency intermediary.
• Long-term engagement with a stable and growing business.