Inside Sales Representative (E-commerce)

Location: Hybrid in Toronto, Ontario; requires working from the office 2–3 days per week.

Salary: CA$43,000–CA$52,000 per year.

Company

hirify.global is a global e-commerce company producing custom stickers, labels, decals, temporary tattoos, and other die-cut products through software, automation, and digital manufacturing.

What you will do

• Respond to inbound leads and support requests by email while providing clear, professional customer service.
• Schedule appointments, conduct introductory presentations, understand account requirements, and qualify potential accounts.
• Recommend customized promotional product solutions based on customer needs and product knowledge.
• Build rapport, explain product capabilities, overcome objections, prepare contracts, and close sales.
• Support customers throughout the sales journey, including order processing and issue resolution.
• Maintain customer and lead data in Salesforce, develop response templates, participate in product testing, and share market and product insights.

Requirements

• 3–5 years of sales and/or customer service experience.
• Full-time availability Monday to Friday, 9:00 a.m.–5:00 p.m., with flexibility for other shifts and overtime when needed.
• Intermediate Microsoft Office knowledge.
• Ability to learn product solutions, identify customer needs, and communicate creative recommendations.
• Strong organization and time management skills for handling high inquiry volumes and both new and repeat clients.
• Analytical, creative, practical problem-solving skills; self-motivated, goal-oriented, and collaborative.

Nice to have

• Familiarity with Adobe Creative Suite.

Culture & Benefits

• High-growth environment with learning and career growth opportunities.
• Positive workplace energy and a strong leadership team.
• Opportunity to contribute to a global Canadian brand with local manufacturing.
• Exposure to a wide range of small and medium-sized business customers.
• Work with e-commerce and digital print customization technology.
• Commitment to diversity, inclusion, accessibility, and equal employment opportunity.