IT Service Desk Specialist III

Location: Bethesda, Maryland, United States; professional office environment

Company

hirify.global is a Native Hawaiian-owned disadvantaged small business providing program management, digital solutions, human capital, training, systems engineering, network operations, and data center services to federal government clients.

What you will do

• Provide technical assistance and customer support for hardware, software, operating systems, PCs, laptops, printers, and other devices.
• Analyze problems, troubleshoot issues, and resolve low-to-moderate technical incidents.
• Escalate moderate-to-highly complex issues to Level 4 technicians, team leads, or the Global Service Center as needed.
• Manage service desk tickets and user responses in ServiceNow, including call overflow support during peak periods.
• Maintain standard operating procedures and the service catalog for software installation, hardware configuration, and troubleshooting.
• Perform system administrator-level duties, including server administration, security patching, enterprise system support, and government asset inventory management.

Requirements

• Six years of experience as an IT Service Desk Specialist.
• Bachelor’s degree.
• Active Secret security clearance required.
• IAT-II baseline certification and active CompTIA Security+ CE certification required.
• Knowledge of hardware, software, and operating systems.
• Must be a United States citizen. Strong customer service, communication, teamwork, and supervised-work skills are required.

Culture & Benefits

• Full-time position in a professional office environment.
• Regular schedule is Monday through Friday, with occasional overtime and evening or weekend work based on business needs.
• Compensation is dependent on experience and based on qualifications, relevant experience, and internal equity.
• Employment is contingent on satisfactory completion of comprehensive background verification and any additional checks required for the position.