Site Technology Lead (IT Support)

Location: On-site in Madison, Wisconsin, USA

Company

hirify.global creates flavors, fragrances, and natural solutions for consumer products and packaged goods, with sales, manufacturing, research and development, and creative facilities in more than 60 countries.

What you will do

• Provide hands-on support for infrastructure and application incidents, service requests, changes, and other services dispatched to Site Technology.
• Support local users and visitors, troubleshoot IT issues, and coordinate with the Regional IT Manager, Global Service Desk, Desktop Support Services, and Remote Desktop Support Team.
• Participate in or project-manage global, regional, and local IT pilots and rollout projects.
• Manage workstation compliance dashboards, local end-user information, audits, budgets, IT contracts, and vendor-related activities.
• Procure and deploy new computer hardware and software, and decommission outdated equipment and applications.
• Advise IT management on improving the Site Technology working environment, service perception, business productivity, and operational excellence; support other offices remotely or by traveling on location when required.

Requirements

• Client-focused mindset with exceptional customer service skills and the ability to respond quickly to customer needs.
• Good communication and negotiation skills, strong teamwork, and strong interpersonal skills.
• Strong verbal and written English communication skills.
• Understanding of IT support and service delivery processes, such as ITIL.
• Experience supporting large-scale workstation, tablet, and smartphone environments, including wireless and LAN technology, preferably in a multi-skilled helpdesk environment.

Nice to have

• Knowledge of desktop operating systems, including XP, Windows 7, Windows 8, and Windows 10.
• Knowledge of LAN, remote VPN connectivity, Microsoft 365, server technology, business application systems such as SAP, and iOS and Android mobile devices.

Culture & Benefits

• Work follows local business days and hours, with occasional meetings outside office hours.
• Work in an inclusive environment that values diversity, authenticity, and equal participation.
• Collaborate with local, regional, and global IT teams across an international organization.