Tech Solution Center Specialist

Location: Onsite in Hialeah, Florida, or Miami, Florida, with travel between assigned business locations and occasional on-call responsibilities.

Company

hirify.global is a financial services company with an in-office workplace and a focus on customer service, risk management, and inclusive collaboration.

What you will do

• Provide onsite and remote technical support and complex problem resolution for hardware, software, applications, desktops, laptops, printers, access points, switches, and other network-connected devices.
• Diagnose and resolve incidents and fulfill technology requests using knowledge documentation and tools such as ServiceNow.
• Travel between assigned sites to provide hands-on technical assistance, equipment support, deployments, upgrades, and maintenance.
• Maintain and upgrade network systems, execute change requests, and support technology implementations.
• Conduct business process analysis, research problems, prepare presentations, and recommend improvements.
• Engage vendors, collaborate with technical teams and business partners, mentor team members, and lead knowledge-sharing initiatives.

Requirements

• University or college degree, typically a bachelor's degree, with less than one year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Knowledge of business process analysis, IT support, mobile support, remote access, ServiceNow, software support, solutions support, system administration, troubleshooting, and VPNs.
• Competence in call center technologies, customer support operations, hardware infrastructure, help desk operations, problem solving, software installation and support, and technical troubleshooting.
• Ability to maintain customer focus and manage risks in accordance with the enterprise risk management framework.
• No required certifications, licenses, or language assessments.
• Employment visas are not sponsored, and STEM OPT participation is not available for this position.

Culture & Benefits

• In-office workplace with a supportive and inclusive culture.
• Eligible full-time employees may receive medical, prescription, dental, vision, life, and disability coverage.
• Benefits may include a 401(k) match, pension, stock purchase plan, dependent care reimbursement, backup care, adoption and family-related reimbursements, and educational assistance.
• Paid time off may include parental leave, up to 11 holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and service.
• Wellness programs with financial incentives are available to eligible employees.