Technical Account Manager (SaaS)

Location: Remote; applicants accepted from Brazil, Canada, the US, and internationally. The role supports both EU and North American markets.

Annual salary in Brazil: R$317,583–R$388,157.

Company

hirify.global is a fully remote SaaS company that helps frontline teams in retail, healthcare, logistics, and other industries connect, align, and engage their employees.

What you will do

• Lead standard and custom customer integrations, including API, identity management, SSO, SAML, SCIM, and JIT provisioning projects.
• Deliver GraphQL, sFTP, BigQuery, and other data-service implementations while advising customers on data architecture and API best practices.
• Act as a technical advisor throughout the customer lifecycle and translate business requirements into scalable integration and automation solutions.
• Partner with Sales, Solutions Consulting, Account Management, Product, and Engineering on technical discovery, upsell opportunities, and platform improvements.
• Resolve complex authentication, provisioning, API, and data-synchronization issues as the Tier 3 escalation point.
• Create customer-facing and internal documentation, provide technical enablement, and lead strategic cross-functional implementations.

Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role in B2B SaaS.
• Experience working with enterprise customers and delivering customer-facing technical implementations or professional services engagements.
• Hands-on experience with APIs, integrations, identity management, or enterprise SaaS platforms.
• Working knowledge of SSO, SAML, SCIM, OAuth, and enterprise identity providers such as Okta, Azure AD, Google Workspace, or Ping.
• Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.
• Applicants must be able to work remotely from an accepted hiring location and support both EU and North American markets.

Nice to have

• Experience with SQL, PostgreSQL, MySQL, BigQuery, Ruby on Rails, Jira, Confluence, Metabase, or other relational databases and BI platforms.
• Retail industry experience or experience supporting retail operations teams.

Culture & Benefits

• Fully remote, remote-first work environment with employees across the US, Canada, and other countries.
• Stock options and competitive market-based compensation.
• Flexible time off, a monthly coffee-shop stipend, and a fully paid one-month sabbatical after five years.
• Medical, dental, and vision benefits, plus annual company off-sites and regular opportunities for team connection.
• One paid day off each quarter for volunteering and unlimited access to Udemy Business for continuous learning.

Hiring process

• Applications are supported by AI tools for organization and early matching, while rejection decisions are made by humans.