Application Support Specialist (Healthcare)

TL;DR

Application Support Specialist (Healthcare): Providing technical support and troubleshooting for software solutions in the healthcare and emergency response sectors with an accent on product knowledge and client experience. Focus on resolving customer issues, managing ticketing systems, and collaborating with cross-functional teams to ensure service level agreements are met.

Location: Must be based in the US (Remote)

Salary: $50,000–$60,000 USD per year

Company

hirify.global provides software solutions, data analytics, and services for the healthcare and emergency response community.

What you will do

• Support clients by troubleshooting issues via phone, email, and chat.
• Track and resolve open issues within agreed-upon SLAs.
• Maintain accurate records in CRM and ticketing systems.
• Collaborate with cross-functional teams to escalate and solve complex problems.
• Assist with testing and duplicating software or hardware issues.
• Participate in company events and orientation as required.

Requirements

• Must be based in the US
• Proven customer service experience supporting software or technology products.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently as a self-starter in a fast-paced environment.
• Technical aptitude for learning new systems and proficiency with MS Office.

Culture & Benefits

• Comprehensive healthcare insurance and voluntary plans.
• Flexible PTO, sick days, holidays, and parental leave.
• 401(k) retirement plan with employer match.
• Remote work flexibility and alternate scheduling arrangements.
• Professional development opportunities including LinkedIn Learning and tuition reimbursement.
• Community Gains Incentive Program.