Academy Support Advisor (Education)

Location: Remote within the United States. Work an 8-consecutive-hour schedule between 7:00 a.m. and 5:30 p.m. Central Time, Monday-Friday.

Base pay: $17.52-$21.00 per hour, with potential incentive, commission, or annual bonus pay.

Company

Digital-first K–12 curriculum solutions provider developing personalized learning tools and educational experiences.

What you will do

• Manage high-volume inbound and outbound calls and provide responsive, personalized support to prospective and enrolled families.
• Support student acquisition, enrollment, onboarding, retention, engagement, and success initiatives.
• Advise families on course selection, graduation pathways, academic management, motivation, and participation in asynchronous learning.
• Assist with tuition and fee payments, payment processing, and account resolution.
• Resolve routine questions, escalate specialized concerns, and coordinate support with internal school teams.
• Document family interactions and enrollment activity across SIS, LMS, CRM, NetSuite, and other school technology systems.

Requirements

• High school diploma or GED required; an associate or bachelor’s degree is preferred.
• At least two years of customer service experience, or an acceptable combination of education and experience.
• Experience handling a high volume of daily calls.
• Excellent verbal and written communication, problem-solving, organizational, and time-management skills.
• Ability to work collaboratively, manage multiple priorities, adapt to change, and work flexible hours.
• Ability to use Microsoft Word, Excel, PowerPoint, and Outlook; provide a current Fingerprint Clearance Card or proof of application within seven days of hire.

Nice to have

• Two years of experience working in education or with K–12 students.
• Experience working with at-risk students.

Culture & Benefits

• Remote work opportunities designed to support work-life balance.
• Medical, dental, and vision plans, including medical plans with zero employee premiums.
• 401(k) plan with company match, paid time off, 16 paid holidays, and a winter shutdown.
• Maternity, fertility, family-building, and paid bonding leave benefits.
• Mental health resources, life and disability insurance, pre-tax savings plans, and paid volunteer time off.
• Professional development programs, including tuition reimbursement.