Customer Support Specialist I

Location: New York, New York, United States; hybrid schedule with in-office work on Monday, Wednesday, and Thursday and the option to work from home on Tuesday and Friday. Employment requires authorization to work in the United States.

Salary: $32.70–$41.35 per hour, plus equity and benefits.

Company

hirify.global provides an AI-powered litigation and investigation management platform that helps organizations analyze electronic evidence and identify relevant facts.

What you will do

• Provide customer support by phone and email, explain product functionality, and resolve technical issues.
• Troubleshoot complex client tickets using clear, empathetic communication and collaborate with support teammates.
• Complete training and product certification to build subject-matter expertise across the platform.
• Partner with Product and Engineering to share user insights and contribute to product improvements.
• Participate in quarterly performance and development meetings to define growth pathways and career goals.

Requirements

• At least two years of customer service or customer support experience at a software company or in a similar customer-facing role.
• Strong interest in technology and helping others use it effectively.
• Exceptional verbal and written communication skills, with enthusiasm, empathy, and energy.
• Organized, process-driven, proactive, and able to resolve technical challenges in a fast-paced environment.
• Thoughtful cross-functional collaboration and a focus on a streamlined customer experience.
• Authorization to work in the United States; hirify.global does not sponsor U.S. employment visas for this role.

Nice to have

• Customer support experience at a software or technology company.
• Familiarity with CRM tools such as Zendesk or Salesforce and Google Workspace applications.
• Experience with or familiarity with legal technology or legal workflows.

Culture & Benefits

• Medical, dental, and vision coverage, flexible spending accounts, mental health support, paid parental leave, and life and disability insurance.
• Equity grants and a 401(k) plan with company matching of up to 4% of eligible annual compensation.
• 17 paid vacation days, 11 federal holidays, paid sick leave, and four additional company-wide paid days off.
• Annual learning and development funding and reimbursement for relevant professional membership dues.
• Hybrid work with regular work-from-home days, monthly home internet reimbursement, and a desk setup stipend.
• Catered lunches, snacks, and company-wide office events.

Hiring process

• Employment is contingent on a post-offer criminal background check and any required federal agency suitability clearances.
• Required clearances must be maintained in accordance with applicable law and employment policy.