EA-Support Specialist I (Seasonal)

Location: Remote, United States

Annual salary: $58,700 USD

Company

Develops technology platforms for Democratic campaigns, progressive organizations, labor unions, advocacy groups, and political committees.

What you will do

• Triage and resolve client issues through cases and Zoom calls, spending approximately 90% of the time on support.
• Collaborate with sales, product, data, and engineering teams to resolve customer issues.
• Provide web-based and public training on the primary business line and digital tools.
• Help new customers get started with the platform and provide backup support for assigned clients.
• Maintain product knowledge and follow team case-claiming standards.

Requirements

• At least two years of experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits.
• Experience using NGP8, EveryAction, VAN, VoteBuilder, or comparable tools in an administrative or leadership capacity.
• Excellent oral and written communication, critical thinking, logical problem-solving, and follow-up skills.
• Professional phone manner, patience, self-motivation, attention to detail, and willingness to learn.
• Previous teaching, mentoring, tutoring, or software-support experience.
• Demonstrated interest in Democratic and progressive politics and comfort working with technology.
• Must be authorized to work in the United States; current or future employment sponsorship is not available.

Culture & Benefits

• Inclusive and equitable work environment focused on meaningful social impact.
• Full-time United States employees receive a comprehensive benefits package supporting health, well-being, and professional growth.
• The position is part of a bargaining unit represented by CWA Local 1400, 2336, or 13000.
• Seasonal position expected to end on December 31, 2026.