Technical Account Manager (SaaS)

Location: Remote; applicants accepted from Italy, Canada, the US, and internationally. The role supports both EU and North American markets.

Annual salary in Italy: €67,948.20–€83,047.80

Company

hirify.global is a fully remote SaaS company helping frontline teams at retail, healthcare, logistics, and other organizations connect, align, and engage employees.

What you will do

• Lead standard and custom customer integrations, including API, identity management, and data services implementations.
• Configure and support SSO, SAML, SCIM, OAuth, JIT provisioning, identity migrations, and enterprise identity providers.
• Deliver GraphQL, sFTP, BigQuery, and other data exchange integrations while advising customers on architecture and API best practices.
• Act as a technical advisor throughout the customer lifecycle and translate business requirements into scalable solutions.
• Partner with Sales, Account Management, Solutions Consulting, Product, and Engineering on technical strategy, discovery, upsell opportunities, and platform improvements.
• Handle Tier 3 escalations, investigate complex authentication and data synchronization issues, and create customer-facing and internal technical documentation.

Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role in B2B SaaS.
• Experience working with enterprise customers and delivering customer-facing technical implementations or professional services engagements.
• Hands-on experience with APIs, integrations, identity management, or enterprise SaaS platforms.
• Working knowledge of SSO, SAML, SCIM, OAuth, and enterprise identity providers such as Okta, Azure AD, Google Workspace, or Ping.
• Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.

Nice to have

• Experience with SQL, PostgreSQL, MySQL, BigQuery, Ruby on Rails, Jira, Confluence, Metabase, or other relational databases and BI platforms.
• Retail industry experience or experience supporting retail operations teams.

Culture & Benefits

• Fully remote, remote-first work environment with employees across the globe.
• Stock options in a venture-backed company.
• Flexible time off, a monthly coffee-shop stipend, and a paid one-month sabbatical after five years.
• Medical, dental, and vision benefits, plus quarterly paid volunteer days.
• Annual company off-sites, continuous learning support, and unlimited Udemy Business access.
• Collaborative, inclusive culture with regular company-wide social events and annual retreats.

Hiring process

• Recruitment is supported by HighlightTA and uses AI tools to organize applications and identify early matches.
• Final rejection decisions are made by people.