Technical Account Manager (B2B SaaS)

Location: Remote; applicants accepted from Spain, Canada, the US, and internationally. The role supports both EU and North American markets.

Annual salary in Spain: €70,769.70–€86,496.30, plus equity.

Company

Zipline is a fully remote SaaS company helping frontline teams in retail, healthcare, logistics, and other industries connect and coordinate with headquarters.

What you will do

• Lead standard and custom customer integrations, including API, identity management, SSO, SAML, SCIM, and JIT provisioning.
• Deliver GraphQL, sFTP, BigQuery, and other data-service implementations while advising customers on data architecture and API best practices.
• Act as a technical advisor throughout the customer lifecycle and translate business requirements into scalable solutions.
• Support Sales, Solutions Consulting, and Account Management with technical discovery, solution reviews, and integration or data-services opportunities.
• Serve as the Tier 3 escalation point for authentication, provisioning, API, and data-synchronization issues.
• Create customer-facing and internal documentation, enablement materials, and cross-functional technical initiatives.

Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role in B2B SaaS.
• Experience working with enterprise customers and delivering technical implementations or professional-services engagements.
• Hands-on experience with APIs, integrations, identity management, or enterprise SaaS platforms.
• Working knowledge of SSO, SAML, SCIM, OAuth, and enterprise identity providers such as Okta, Azure AD, Google Workspace, or Ping.
• Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.
• Ability to work remotely from an accepted location and support both EU and North American markets.

Nice to have

• Experience with SQL, PostgreSQL, MySQL, BigQuery, or relational databases.
• Familiarity with Ruby on Rails, modern web application architectures, Jira, or Confluence.
• Experience with enterprise reporting or BI tools such as Metabase.
• Retail technology or retail operations experience.

Culture & Benefits

• Fully remote, distributed work environment with annual company off-sites and regular opportunities for team connection.
• Equity or stock options in a venture-backed company.
• Flexible time off, a monthly coffee-shop stipend, and a paid one-month sabbatical after five years.
• Medical, dental, and vision benefits.
• Paid quarterly volunteer days and unlimited access to Udemy Business for continuous learning.