Technical Support Engineer (AI)

Location: Chengdu, China

Company

Razer develops gamer-focused products and services for a global gaming community.

What you will do

• Monitor production systems, alerts, AWS dashboards, and monitoring tools to maintain service health and performance.
• Investigate and resolve application, API, and integration issues for internal teams and external partners.
• Perform log analysis, database verification, API validation, system checks, and service monitoring.
• Manage service disruptions, communicate findings, and escalate unresolved incidents to relevant teams.
• Maintain troubleshooting guides, the technical support knowledge base, and operational documentation.
• Use AI-assisted tools for technical research, log analysis, documentation, knowledge discovery, and support process automation.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• At least 2 years of experience in technical support, application support, software support, or a related role.
• Proficiency in written and spoken English and Mandarin is required.
• Familiarity with .NET Framework, .NET Core, ASP.NET Core MVC, Entity Framework Core/LINQ, JavaScript, and CSS.
• Knowledge of Web API, RESTful services, SQL queries, Microsoft SQL Server, and MySQL.
• Basic understanding of AWS services including CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, and ECS, plus experience with monitoring and troubleshooting tools.

Nice to have

• Familiarity with microservices and containerized environments.
• Experience with AI-assisted productivity tools, copilots, chatbots, or intelligent support platforms.

Culture & Benefits

• Work across a global team spanning five continents.
• Inclusive and respectful workplace with equal opportunity commitments.
• Reasonable accommodations are provided where needed for disability or religious practices.
• Opportunities for personal and professional growth in a gamer-centric environment.