Technical Support Engineer-Semi-CVD (CVD)

Location: Wuhan, China; other eligible locations include Xi'an, Wuxi, Shenzhen, Shanghai, Hefei, Dalian, Beijing, and Chengdu. The role includes customer-site work, on-site coaching, and 25% travel, potentially up to 50%.

Company

hirify.global develops and services materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Provide remote and on-site technical support for complex CVD equipment malfunctions, wafer issues, and performance enhancement programs.
• Manage multiple technical escalations at customer sites, using systematic, data-driven troubleshooting and diagnostic tools.
• Perform root cause analysis, establish success criteria, develop action plans, and support escalation closure and field-service repairs.
• Collaborate with field-service organization and business-unit engineers on customer issues, product improvements, upgrades, and fleet performance.
• Coach field engineers in troubleshooting techniques, work ethics, and cultural norms.
• Develop troubleshooting tools, technical documentation, lessons learned, guides, and technical papers; support NPI development.

Requirements

• Bachelor’s degree or equivalent in a technical field.
• More than 7 years of experience with hirify.global DDP products or similar products.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations and effectively manage difficult problems.
• Familiarity with Microsoft applications and internal tools including SAP, VSPI, and ARK.
• Ability to solve complex problems, analyze multiple information and data sources, explain difficult information, and build consensus.

Culture & Benefits

• Full-time regular employment.
• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and professional-growth support.
• Travel is generally 25% of the time and may reach 50%.
• Relocation eligible.