Member Engagement Advocate (Healthcare)

Location: On-site in Dallas, Texas, United States

Salary: $22.00–$26.50 per hour plus a competitive monthly bonus program.

Company

hirify.global is a specialty care platform connecting members with leading specialists and dedicated care teams while helping employers reduce healthcare costs.

What you will do

• Make high-volume outbound calls, build rapport, handle objections, and guide members toward scheduling care.
• Explain healthcare benefits and surgical pathways clearly and provide support during inbound calls.
• Own member cases from initiation through resolution, coordinating with providers, insurers, and internal teams.
• Resolve benefits, claims, and billing questions with health plans on members’ behalf.
• Document interactions in real time, maintain HIPAA compliance, and handle sensitive escalations with empathy and sound judgment.
• Meet individual call and conversion metrics while participating in ongoing training and development.

Requirements

• Professional experience in outbound sales or a high-volume calling environment.
• At least 3 years of customer service experience or an associate degree.
• Strong objection-handling, persuasive communication, organization, resilience, and empathy.
• Excellent verbal and written communication with members, providers, and insurance partners.
• Ability to learn CRM and contact-center technologies and manage multiple systems and priorities.
• Working knowledge of HIPAA and healthcare compliance requirements.

Nice to have

• At least 2 years of experience in a healthcare contact center, care navigation, sales, or case management environment.
• Bilingual English-Spanish communication skills.

Culture & Benefits

• Energetic Dallas office with live coaching, immediate feedback, mentorship, and team celebrations.
• Opportunities for advancement into Training, QA, or Operations.
• Medical, dental, and vision insurance.
• Short- and long-term disability insurance, life insurance, and a 401(k) with company match.
• Paid time off and paid parental leave.

Hiring process

• Apply for the role and connect with the Talent Acquisition team to discuss the interview process.